Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SHIPPING & RETURNS
Return Policy
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. We will reship the correct item(s) to you and refund the return shipping costs due to our error.
Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Team at Info@thehatguru.com. *Note: These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered.
For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 14 days of the purchase. Items returned after 14 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping and Handling Fees
Shipping and handling fees, including those to ship hats back to The Hat Guru are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.
Transit Times
UPS and FedEx do not deliver on weekends. Please refer to the carrier website for estimated delivery time. Orders ship out within 48 hours.
Exchanges
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.